The Washington Hall Production Manager reports directly to the Assistant Director of Student Activities Office for Washington Hall and is responsible for programmatic and A/V technical support needs of featured venues in Washington Hall (Mainstage Auditorium, Lab Theatre, etc.), as well as providing support to the Assistant Director to manage second-shift student center operations. The Washington Hall Production Manager (WH-PM) is a 12-month position with night and weekend responsibilities year round. This position also supports in the AD-WH in facilities management and responsibilities for Stepan Center.
Event and Facility Management:
• The WH-PM assists in the planning of events in the venues and in the setup of necessary equipment for those events.
• The WH-PM also serves as the face of Washington Hall when overseeing events, interacting with students, faculty, staff, alumni, parents, and the public.
• The WH-PM advises building users and student employees in the technical aspects needed for events such as lighting and audiovisual. The PM is responsible for training and supervising users and student employees on the safe operation of specialized performing arts equipment, shop tools and safe building practices.
• WH-PM is responsible for the routine repair and maintenance of equipment and some facility infrastructure, maintains logs of major equipment repair and inspections, as well as inventories of equipment and supplies. The WH-PM is responsible for the purchasing of perishable supplies and repair materials as needed to fulfill these duties. He / She reports facility problems (plumbing leaks, electrical or door problems, etc.) to the AD-WH.
• This position regularly requires the climbing of ladders and the ability to lift at least 50 pounds on a regular basis. The position also regularly works with electricity, power tools, and sensitive equipment.
• WH-PM is responsible for meeting with Washington Hall student users to assess their needs, assist them in developing a plan for executing technical elements, and advise users on Front of House requirements. The WH-PM is also responsible for inputting the information into the online calendar system and event forms.
• WH-PM, in conjunction with the AD-WH, will grant access to student groups with storage in WH, using the key box system. WH-PM maintains the electronic database for the system, entering user information, editing information, and deleting as necessary.
Supervise Student Employees:
• The WH-PM is responsible for the training and scheduling of student employees in building policies, customer service, and hands on tasks. Determine employee schedules, monitor schedules for accuracy and adequate supervision, adjust scheduling process based on area needs and budget, and oversee time edit processing and bi-weekly payroll approval.
• Evaluate student employees’ knowledge, mechanics, and performance handling work responsibilities and provide feedback. Collaborates with the AD-WH on student supervisor and manager promotions.
• Serve as a mentor and role model to student staff in relation to performance expectations, professional development, and student staff development/leadership.
• Implement annual employee evaluations, including conducting and reviewing evaluations, identifying patterns, recommending merit raises, and suggesting changes to improve employment process and/or work productivity. Works closely with the AD-WH to recruit and hire students to work in the Washington Hall
Other Duties and Responsibilities:
• Participates as an integral member of a large, multifaceted Student Development team interacting daily with colleagues working with RecSports, Community Standards (student conduct), Gender Relations Center, Multicultural Student Programs and Services, Student Enrichment, and the student media groups.
A Bachelor’s degree in Event Management, Communications, or related field is required. Minimum of three or more years of experience in facilities management or event management. Qualifications include exceptional verbal and written communication and interpersonal skills necessary to interact effectively with a diverse group that includes students, staff, faculty, parents, alumni, and the public. Additional qualifications include possessing a general familiarity with personal computer and strong organizational skills. The successful candidate will also possess a commitment to formulating educational opportunities, consistent with the mission of a Catholic University founded by the Congregation of Holy Cross.
The position acts with considerable autonomy and must be able to make quick decisions under pressure. A positive outlook and patience can be essential when dealing with issues that arise from the various areas. The ability to build rapport and trust with users and patrons is extremely important. Additionally, the successful candidate should be knowledgeable of current technology and able to apply it, where possible, in Student Activities venues.